Home Tech Trading Co | Derry Londonderry Furniture Store

Terms and Conditions

Furniture Terms and Conditions

PRE-PAYMENT LAYAWAY PLAN

We offer an interest free, pre-payment layaway plan for items costing over £20. Items / orders can be secured with a minimum deposit of 20%. The remaining balance can then be paid off over 12 weeks – interest free.

Remaining payments can be done weekly or monthly – as little or as much, at one time. Goods will remain the property of Home Tech Trading Co until such time until payment is made in full.

Deposits can be made in store or over the phone. For ex-display or refurbished items, it is encouraged to pay the deposit in store after viewing the item(s) as deposits are NON-REFUNDABLE or TRANSFERABLE.

A copy of your layaway agreement will be provided to you in store after paying the deposit. This states the agreement start and end date.

If the agreement is not adhered to, or cancelled then the item will be put back on sale, and the deposit fortified to defray expenses.

Before we deliver your products, you must either have settled any outstanding balance. Payment cannot be taken on delivery.

DELIVERY

We offer a delivery service throughout Northern Ireland and Ireland. A delivery charge will apply on all purchases. Delivery charges are based on the location, item(s) and the type of property (house, apartment). If you ask us to deliver in instalments, we may charge you extra delivery costs. Unfortunately we are not able to arrange for collection of goods from our warehouse. Collection from our store may be arranged. A minimum of 48 hours’ notice is required for the collection of items.

We will deliver to the delivery address stated at the time of purchase. Should you wish to change the delivery address from the address given at the time of purchase then you must have notified us x days / weeks in advance. Delivery fees therefore may be subject to change.

We will contact you where applicable to arrange delivery and to ensure that full payment has been made prior to your item(s) being delivered. We will offer you an initial delivery slot but if this is not acceptable we will offer you a maximum of two reasonable alternatives. When delivery has been booked, a reminder message will be sent out at least 24 hours before your scheduled delivery. On the day of your delivery, our two-man delivery team will contact you at least one hour beforehand.

We reserve the right to charge a storage and / or a re delivery charge in the event you do not reasonably accept delivery. We will store the Goods until delivery takes place and may charge you a reasonable sum currently £x per week to cover expenses. Any such charges must be cleared before delivery will take place.

If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery.

We understand the difficulties in checking access routes, door sizes and corridors for delivery of Goods; however it is always your final responsibility to ensure that the Goods will fit into your home.

It is essential that you notify us of any possible restrictions to access into your home. In particular you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk. You must also ensure that on the day of delivery access to your preferred location of the Goods is clear and free of any obstruction. If you or a nominated adult are not available or the access is not clear and free of any obstruction, then we will not deliver your Goods. This will result in a re-delivery of your Goods and a further delivery charge will be levied. We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

We recommend that you do not dispose of your existing furniture until one day prior to your confirmed delivery date.

We deliver only to the first floor of any house/apartment block, except when arranged otherwise. Any such arrangement may incur an additional charge that we shall advise to you.

Some of our sofas require assembly. We can provide an assembly service for £20. When placing your order, please specify if you would like this service.

All deliveries must be unpacked by the customer so that you can thoroughly check over the condition of the Goods. It is the full responsibility of the customer to check all Goods at time of delivery for any signs of damage that may affect you using your new product. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. If any fault or damage is detected, this must be detailed in writing on the delivery note and we will endeavour to resolve this for you as soon as possible.

If Goods are found to be faulty or damaged after delivery we will offer you a refund, or exchange the faulty part. A collection surcharge may be payable and this will be based on the value of Goods being returned.

Any customer refusing delivery of Goods for any reason other than Goods damaged in transit will be responsible for the delivery costs to the customer and the return to the supplier.

Please allow a minimum of 48 HOURS NOTICE for collection or delivery of bulky items – furniture, white goods, bicycles etc.

All items online are factory packed and delivered straight from our warehouse.

All items in store are pallet wrapped and stored in our warehouse until delivery has been arranged.

For Goods in stock, we usually deliver within 7 working days. Out of stock items or special order items can take up to 8 weeks.

Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We are under no liability for any delay or failure to deliver the products within estimated timescales.

RETURNS

You can return or exchange Goods within 7 days after the item has been delivered / collected, by contacting us directly on 028 7137 7366 or by email at info@hometechtrading.co. Requests to return items after the 7 days may not be considered for a refund.

It is the customer’s responsibility to ensure that Goods are checked on delivery before accepting them. Any damages reported after delivery may not qualify for a refund or replacement.

If your item is not damaged or faulty, and you have changed your mind and wish to return it, all we ask is that your item is still in perfect condition, and where possible ensure they are in their original packaging (you can open the packaging to inspect your item).

Until returned, the Goods are under ownership and it will be your responsibility to maintain and protect it. We will only accept returns which are in perfect condition. Items which are supplied flat packed will only be accepted where assembly has not been attempted and returned in a reasonable condition, brand new still in original packaging.

You may return the item yourself to our store, in which you will have to bear the direct cost of doing so. Collection can be arranged. We will agree a suitable day for collection, from the agreed address. If you are not going to be available for the collection yourself, you must notify us in advance of a nominated adult who will be present for the collection. You must ensure that on the day of collection, access to the Goods is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

REFUNDS

In the unlikely event that you are dissatisfied with your product, a full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable). Refunds will be processed after the items have been returned to us and may take up to X working days.

CANCELLATIONS

If you have opted for our layaway plan, you cancel your agreement with us anytime within the 12 week period of your agreement. Any payments made after the 20% deposit will be refunded to you within x days. The deposit itself is NON-REFUNDABLE or TRANSFERABLE.

CREDIT

In the unlikely event that you are dissatisfied with your product, we may provide credit note to cover any damage or flaw with an item. A signed credit agreement is required, before the settled amount can be credited.

EXCHANGES

If you place an incorrect order, or changed your mind, and would like to exchange the Goods for a different colour or variation, then this can be arranged for a fee of £X. This fee is to be paid prior to the exchange taking place. We are to be notified of any exchange within 14 days and any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

If you have any questions, please feel free to contact us directly on 028 7137 7366 or by email at info@hometechtrading.co

CANCELLATIONS BY HOME TECH TRADING CO

We reserve the right to not accept an order if:

We do not have the stock to fulfil an order
If we are unable to deliver your order
If your payment was not authorised
The item was incorrectly described or price online

GUARANTEE ON OUR BRAND NEW RANGE OF SOFAS

The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 12 months.

There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

You should contact us no later than 3 working days from the day the defect was discovered to prevent any further damage. If the damage has not been reported within 3 working days from the day it was discovered, the warranty may not apply.

The 12 month guarantee applies to you only. If you decide to sell or give away your sofa, the guarantee does not apply.

As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights.

THE GUARANTEE DOES NOT COVER:

Any damage caused by wear and tear.
Natural wear and tear.
Natural colour fading caused by prolonged exposure to direct sunlight.
Accidental damage caused as a result of an unexpected and non-deliberate action.
If the furniture is required to be removed from the room’s structure the guarantee does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good.